Refund policy

1. General Policy

We take great care in checking and packing every order before shipment, and we always aim to provide products that meet our quality standards.

As our products are made using the 3D printing process, slight variations in colour, texture, layer lines, or surface finish may naturally occur. In most cases, these do not affect the overall appearance or function of the product.

Returns, refunds, replacements, or other claim solutions are only considered for approved claims involving defective, damaged, incorrect, missing, or materially different items.

We do not accept order cancellations once an order has been placed. Please check your selected item(s), variation, quantity, and shipping details carefully before placing your order.

2. Situations Not Eligible for Return or Refund

Unless the item is defective, damaged upon arrival, materially different from the product listing, or incorrect due to our error, returns and refunds are not accepted for the following reasons:

Change of mind
Personal preference
Order placed by mistake
Wrong item, design, variation, colour, or quantity selected by the customer
Personal expectations that differ from the product listing, photos, description, or clearly stated product characteristics
Minor colour tone variations
Minor colour blending, slight colour inconsistency, or small printing differences caused by the 3D printing process
Visible layer lines, print texture, or normal surface finish commonly found in 3D-printed products
Slight surface imperfections that do not significantly affect the overall appearance, function, or usability of the product
Minor differences between product photos/videos and the actual item due to lighting, screen settings, viewing conditions, or the handmade/3D-printed nature of the product
Minor dents, creases, marks, or damage to the outer packaging, protective packaging, or packaging materials, provided that the product itself is not damaged, defective, incorrect, or materially different from the product listing
Incorrect or incomplete shipping information provided by the customer
Failure to collect, receive, or arrange delivery of the parcel due to customer-related reasons

For 3D-printed products, small variations in colour, texture, layer lines, and surface finish are part of the normal production process and are not considered defects unless they significantly affect the product’s function, usability, or overall appearance.

Defect claims will be reviewed on a case-by-case basis, taking into account the product condition, order details, product listing, submitted photos and videos, and the normal characteristics of 3D-printed products. Please refer to Section 5 for the claim submission requirements. If a claim is approved, we may offer a replacement, partial refund, full refund, or another reasonable solution depending on the issue.

This policy applies to non-defective items and does not limit remedies for items that are defective, damaged upon arrival, incorrect, or materially different from the product listing.

3. About Our 3D-Printed Products

Visible layer lines, print texture, and minor surface variations are common and expected characteristics of products made using the 3D printing process.

Minor colour blending, slight colour inconsistency, small print lines, or minor surface imperfections that do not significantly affect the overall appearance, function, or usability of the product are not considered defects.

All products go through careful quality checking before shipment, and we do our best to minimise the possibility of defects.

Product colours shown in photos or videos may appear slightly different from the actual item due to lighting, screen display settings, viewing conditions, and the nature of 3D-printed materials. Please take this into consideration before placing your order.

If you would like a better understanding of the actual product appearance, you may refer to our product-making process videos or unboxing videos shared on our social media accounts, where available, as these may provide a closer reference to the actual product texture and finish.

4. Defective Items

A claim will only be considered if the item received is defective, damaged upon arrival, incorrect, missing, or materially different from the product listing.

Examples that may be considered defects include:

wrong item received
missing item in the parcel
broken product upon arrival
major damage that affects the product’s function, usability, or overall appearance
item received is materially different from the product listing

Approved claims may be eligible for a replacement, partial refund, full refund, or another reasonable solution depending on the issue and the outcome of our review.

5. How to Request a Claim

If you receive an item that is defective, damaged upon arrival, incorrect, or materially different from the product listing, please contact us with the required photos and videos within 3 days after the parcel is marked as delivered. Claims submitted after this period may not be accepted.

To help us review your claim, please provide:

your order number
a clear unboxing video
clear photos showing the issue
a brief description of the issue
photos of the parcel or outer packaging, especially if the parcel appears damaged or if the product is damaged upon arrival.

The unboxing video must clearly show:

the unopened parcel before opening
the opening process
the product condition immediately after unboxing

Claims without a clear unboxing video, supporting photos, or the required information may not be accepted.

6. Claim Review Process

All claims will be reviewed on a case-by-case basis.

Once we receive your claim, we will assess the order details, product listing, submitted photos and videos, and the product condition to determine whether the issue qualifies as a defect under this policy.

We may request additional photos, videos, or information if the submitted evidence is unclear or incomplete.

A claim may be rejected if:

the required photos, videos, or information are not provided
the issue falls under the non-defective situations listed in this policy, including the normal characteristics of 3D-printed products
the item appears to have been affected by misuse, mishandling, improper storage, accidental damage, modification, or other customer-related factors

If the claim is approved, we may offer a replacement, partial refund, full refund, or another reasonable solution depending on the issue.

7. Resolution for Approved Claims

For approved defective items, we may offer one of the following, depending on the issue and the outcome of our review:

a replacement item
a partial refund
a full refund
another reasonable solution where appropriate

If we require the item to be returned, the item must be sent back to us and received by us before any approved solution is processed.

If a return is required for an approved defective item, the return shipping cost and replacement shipping cost will be borne by us.

8. Refunds

Refunds are only issued for approved cases.

Shipping fees are non-refundable.

9. Damaged Packaging

We pack all parcels carefully to minimize the risk of damage during transit. However, once a parcel has been handed over to the courier, the package's condition during delivery is beyond our control and cannot be guaranteed.

Packaging damage alone does not qualify for a claim if the product itself is not damaged, defective, incorrect, or materially different from the product listing.

10. Incorrect Address / Failed Delivery

Customers are responsible for providing complete and accurate shipping details at checkout, including the recipient name, contact number, shipping address, and postcode.

We are not responsible for orders affected by customer-related delivery issues, including but not limited to:

incorrect or incomplete shipping information provided by the customer
failed delivery due to customer unavailability
failure to respond to the courier or arrange delivery when required
failure to collect or receive the parcel
parcels returned to us due to customer-related delivery issues

Refunds, replacements, or compensation will not be provided for orders affected by the above situations.

If a parcel is returned to us due to customer-related delivery issues, we may arrange re-delivery upon request, subject to the customer paying the additional shipping fee.

11. Contact Us

For claim-related assistance, please contact us via:

WhatsApp: 014-9681250

Please include your order number, clear photos of the issue, a clear unboxing video, and any other required information as described in Section 5.